we value your satisfaction. If you are not completely happy with your purchase, this Return & Refund Policy explains your rights and options.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not as described.

  • You received the wrong item.

  • You changed your mind (where applicable).

To be eligible for a return:

  • The request must be made within [insert number of days, e.g., 7–14 days] of receiving your order.

  • The product must be unused, undamaged, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products purchased on sale or clearance.

  • Personal care items, headphones, or other items that cannot be resold for hygiene reasons.

  • Gift cards or digital products.

3. Return Process

  1. Contact us at [Insert email address/phone number] to request a return authorization.

  2. Provide your order number and reason for return.

  3. Ship the product to the return address provided by our support team.

    • Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within [insert number of days, e.g., 7–14 business days].

  • Shipping fees are non-refundable, except where the return is due to our error (wrong or defective product).

5. Exchanges

  • We allow exchanges for defective or damaged items.

  • If the desired replacement item is unavailable, you may choose a refund or store credit.

6. Late or Missing Refunds

  • If you haven’t received your refund after the stated time frame, please check with your bank or payment provider first.

  • If the issue persists, contact us at [Insert email address].

7. Contact Us

For questions about returns and refunds, please contact us at:

myparadiz.com
Email: info@myparadiz.com
Phone: 08062149629 / 08025011518