we value your satisfaction. If you are not completely happy with your purchase, this Return & Refund Policy explains your rights and options.

1. Eligibility for Returns

You may request a return if:

• The product is defective, damaged, or not as described.

• You received the wrong item.

• You changed your mind (where applicable).

To be eligible for a return:

• The request must be made within 2-3 days of receiving your order.

• The product must be unused, undamaged, and in its original packaging.

• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Products purchased on sale or clearance.

• Personal care items, headphones, or other items that cannot be resold for hygiene reasons.

• Gift cards or digital products.

3. Return Process

1. Contact us at info@myparadiz.com to request a return authorization.

2. Provide your order number and reason for return.

3. Ship the product to the return address provided by our support team.

   • Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 7 days.

• Shipping fees are non-refundable, except where the return is due to our error (wrong or defective product).

5. Exchanges

• We allow exchanges for defective or damaged items.

• If the desired replacement item is unavailable, you may choose a refund or store credit.

6. Late or Missing Refunds

• If you haven’t received your refund after the stated time frame, please check with your bank or payment provider first.

• If the issue persists, contact us at info@myparadiz.com.

7. Contact Us

For questions about returns and refunds, please contact us at:

myparadiz.com
Email: info@myparadiz.com
Phone: 08062149629 / 08025011518