This Shipping Policy explains how we process, handle, and deliver orders placed through our website. By making a purchase on our platform, you agree to the terms set out in this policy.

1. Order Processing

• Processing Time:
  All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

• Order Confirmation:
  Once your order has been placed, you will receive an email confirmation containing your order details. You will receive a follow-up notification once your order has been shipped.

• Order Verification:
  For security reasons, some orders may require additional verification before processing. If we need further information to confirm your purchase, we will contact you directly.

• Delays:
  Processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances such as courier delays or product unavailability. If a delay occurs, you will be notified promptly.

2. Shipping and Delivery

• Shipping Locations:
  We currently deliver to all major cities and towns within Nigeria. For international orders, please contact our customer support team before placing your order to confirm availability and shipping rates.

• Delivery Timeframe:

  • Within Lagos: Estimated delivery time is 1–3 business days after order dispatch.

  • Outside Lagos (Nationwide): Estimated delivery time is 3–7 business days after order dispatch.

  • International Deliveries (if applicable): Estimated delivery time is 7–15 business days, depending on destination and customs clearance.

• Shipping Fees:
  Shipping charges are calculated at checkout based on your location, order weight, and delivery method. Free shipping may be offered for specific promotions or minimum order thresholds as indicated on our website.

• Order Tracking:
  Once your order has been shipped, you will receive an email or SMS containing a tracking number and a link to monitor your delivery status.

• Missed Deliveries:
  If delivery is attempted and unsuccessful due to incorrect address details or absence of the recipient, the courier may reschedule or return the item to us. Additional delivery fees may apply for reshipping.

3. Change of Shipping Address

To modify your shipping address, please contact our customer service within 12 hours of placing your order at info@myparadiz.com or through our official contact page. Once an order has been processed or shipped, we may not be able to update the address.

4. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Please report the issue within 48 hours of delivery by us with your order number and photos (if applicable).

• We will investigate and may offer a replacement, refund, or store credit, depending on the situation and availability of stock.